EXCHANGE AND REFUND
• I want to return the product I purchased. What should I do?
You can return all products that meet the return conditions within 14 working days from the date of receipt of the cargo. What you need to do for this is to call 0212 234 63 51 orinfo@galerisantim.comTo inform us about the subject by sending an e-mail to .
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- The products you want to return must be safely packaged and sent in their original packaging, undamaged, without tags and unused.
- In the return of products that are likely to be broken, as the product reaches you; you should pack the necessary protection materials (styrofoam, bubble wrap, parcel) in the same way. For this reason, the responsibility for damage in the cargo belongs to the customer.
After checking the compliance of your product with the return conditions, the status of the return process is sent to you by e-mail. The amount you have paid will be refunded to you within 14 days from the confirmation message sent to your e-mail. - In case of non-compliance with the return conditions; The relevant product is sent back to your address free of charge by cargo.
• I want to change the products I bought. What should I do?
You can send all products that comply with the exchange conditions, with free shipping within 14 working days from the date of receipt of the cargo, and exchange it with any product. What you need to do for this is to call 0212 234 63 51 or send an e-mail to Galerisantim@gmail.com and inform us about the subject.
Important Information:
- You must safely pack and send the products you want to exchange, in their original packaging, undamaged, with the labels intact and unused.
- As we send you in the exchange of products that are likely to break; you should pack the necessary protection materials (styrofoam, bubble wrap, parcel) in the same way. For this reason, the responsibility for damage to occur in the cargo belongs to the customer.
- After your product's compliance with the exchange conditions is checked by us, the status of the exchange process is sent to you by e-mail. The exchange process is completed within 14 days from the confirmation message sent to your e-mail.
- If your product does not comply with the exchange conditions; The relevant product is sent back to your address free of charge by cargo.
• The product I received was damaged / defective. What should I do?
We hope this never happens, but if you receive a faulty or damaged product, please let us know by emailing gallerysantim@gmail.com and we will help you solve the problem as soon as possible .
Important informations:
Before you receive the product, you open your package with the person who brought the cargo and check it; dented, broken etc. If it is damaged, you must take this situation as a “record” and not take delivery of the cargo, and notify us of this situation. Otherwise, the product you receive is considered undamaged and intact.
• The received products are not the same as the order I placed. What should I do?
In this case, you should send an e-mail to galersantim@gmail.com.com or contact us at 0212 234 63 51. The necessary information will be returned to you as soon as possible regarding the subject.